At Paddington Flowers, we are committed to ensuring you receive only the freshest and most beautiful blooms, whether you are sending a bouquet to a loved one or decorating your home or business. Our Fresh Flowers Guarantee covers every arrangement delivered within the Paddington area, reflecting our reputation as a trusted local florist serving households and businesses nearby.
We take every precaution to ensure your flowers arrive in perfect condition. However, if your order arrives damaged or not as described, please reach out to us promptly. Report any issues within 24 hours of delivery, including photographs of the damaged flowers and packaging if possible. This helps us quickly investigate and prioritise a satisfactory solution for you.
Paddington Flowers guarantees that all fresh flower arrangements will remain vibrant and beautiful for a minimum of 3 days from delivery, provided that they receive suitable care (such as fresh water, clean vases, and appropriate light). Our commitment to local quality means we select flowers at their peak, ensuring lasting enjoyment. If you believe your flowers have not met this standard, please notify us within this window so we can assist you promptly.
If you receive an order that does not meet our Fresh Flowers Guarantee, or if your flowers are damaged on arrival, we offer the following resolution options:
We pride ourselves on providing a swift and hassle-free process, so you can shop with confidence from your local Paddington florist. Please allow a reasonable period for processing as we investigate and resolve your concern.
Your satisfaction is central to what we do. If you are not happy with your flower delivery for any reason—whether it’s the freshness, appearance, or the quality of service—we encourage you to submit your complaint using our customer feedback or complaints form on our website. Describe the issue as clearly as possible and provide photos if relevant. Our customer care team will acknowledge your complaint within one business day and will work hard to resolve the matter to your satisfaction, keeping you fully informed at every stage.
Paddington Flowers is proud to be part of the Paddington community, providing beautiful, fresh floral arrangements backed by transparent and fair policies. Our team is passionate about quality and dedicated to maintaining our reputation for reliability among local households and businesses. Thank you for choosing us as your preferred Paddington florist.
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