Welcome to Paddington Flowers. These Terms & Conditions govern your use of our website and the purchase of flowers and related products for delivery across Paddington and the surrounding areas. By placing an order with Paddington Flowers, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding with your online flower delivery order.
Paddington Flowers provides online flower delivery services to customers located in Paddington and nearby areas. These Terms & Conditions apply to all orders placed by individuals residing or requiring delivery within these regions. You must be at least 18 years of age to make a purchase from our website. By ordering, you confirm that you satisfy these requirements.
To place an order for online flower delivery in Paddington:
Upon successful order placement, you will receive an email confirmation with your order details. Please check the details immediately and contact us if there are any discrepancies. Orders may be placed online 24 hours a day; however, our processing and delivery times may vary depending on your chosen delivery date and the time order is submitted.
All flower arrangements, bouquets, and products are subject to availability. Paddington Flowers endeavours to ensure that all products listed on our website accurately represent the items available. However, due to the nature of fresh flowers, some blooms may be unavailable at short notice, particularly during peak periods or due to seasonal changes. In such cases, we reserve the right to substitute flowers or other products of equal or greater value and similar style and quality, while maintaining the overall appearance and value of your order. We will always aim to contact you in advance to notify you of any substantial substitutions.
Images and descriptions on our website are intended as a guide only. Actual products may differ slightly in appearance due to seasonal factors and fresh flower availability.
Paddington Flowers offers flower delivery services across Paddington and surrounding areas. It is your responsibility to ensure that the recipient's address and contact details are accurate and up-to-date. False or incomplete delivery information may result in delays or failed deliveries for which Paddington Flowers is not liable.
We strive to deliver all orders on your specified date within agreed delivery windows (morning, afternoon, or evening where available). In the event that the recipient is not available at the delivery address, we will attempt to leave the flowers with a neighbour or in a secure place, provided this is deemed safe. A delivery note will be left to inform the recipient of where the flowers have been left. Alternatively, we may attempt re-delivery at a later time or on a following day, in which case additional delivery charges may apply.
Delivery times may be affected by exceptional circumstances beyond our control, such as adverse weather conditions, traffic disruptions, or delivery service delays. While we make every reasonable effort to meet requested delivery timings, Paddington Flowers cannot guarantee precise delivery times.
All payments for online flower delivery orders must be made through our secure online payment facility at the time of order. We accept a range of credit and debit cards. Payment is required in full before orders are processed for delivery. Prices displayed on our website are inclusive of applicable VAT. Any additional delivery charges will be clearly shown before payment is made.
If your payment is rejected or declined, your order will not be completed. You are responsible for ensuring that your payment details are correct and that sufficient funds are available.
If you wish to cancel or amend your order, please contact us as soon as possible. Cancellations must be made at least 24 hours prior to the scheduled delivery date to qualify for a full refund, as we may begin preparing your order soon after it is received. Any cancellation requests received after this period may not be eligible for a refund.
For amendments to delivery addresses or order details, we will do our best to accommodate your request, provided the order has not already been dispatched. Changes requested after this point cannot be guaranteed and may incur additional charges if redirection is required.
In the unlikely event that Paddington Flowers is unable to fulfil your order, we will notify you as soon as possible and provide a full refund or offer you alternative options.
Due to the perishable nature of fresh flowers, returns are generally not accepted. If you are unsatisfied with the quality of your flower delivery or if the order has been damaged in transit, please contact us within 24 hours of receipt. We may request photographic evidence to assess the issue. Where complaints are upheld, we may offer a replacement, partial refund, or full refund, at our discretion.
Refunds will only be made to the original payment method and may take up to seven working days to process, depending on your card issuer or bank.
Paddington Flowers will not be liable for any loss, damage, or expense arising from your use of our website, or from any delay or failure to deliver your order, except as provided in these Terms & Conditions. We shall not be responsible for any indirect, special, or consequential losses, including but not limited to loss of income, revenue, or business.
We take every precaution to ensure that products are delivered in excellent condition and in line with your instructions. However, we cannot be held responsible for incorrect addresses, absence of the recipient, or conditions beyond our reasonable control once your order has left our premises.
All prices are as displayed on the website and are subject to change without notice. Promotional offers, vouchers, and discounts are valid only as specified and may be withdrawn at any time. Offers cannot be used in conjunction with other promotions unless expressly stated.
All content on our website, including product images, descriptions, design, and logo, belong to Paddington Flowers or its licensors. None of these materials may be used, copied, or reproduced without written consent from Paddington Flowers.
Paddington Flowers will use your personal data strictly in accordance with our Privacy Policy and as necessary to process your order and provide delivery services. By placing an order, you consent to the collection, use, and storage of your information for these purposes. Your payment details are processed securely and are not stored on our systems after your transaction completes.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these terms or the online delivery of flowers in Paddington and nearby areas will be subject to the exclusive jurisdiction of the courts of England and Wales.
Paddington Flowers reserves the right to amend or update these Terms & Conditions from time to time to comply with legal or regulatory requirements or to reflect changes to our business operations. Updates will be posted on this page and will become effective immediately upon posting. Please review these Terms & Conditions before each order to ensure you are aware of the current terms.
These Terms & Conditions apply to all customers using our online ordering platform for flower delivery in Paddington and the surrounding areas. Your continued use of our website and services constitutes acceptance of these terms. If you have any questions regarding these Terms & Conditions, please contact our customer support before placing your order. Thank you for choosing Paddington Flowers for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Paddington, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Paddington.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
